Terms and Conditions

Please read these terms and conditions carefully before using this web site, web browser, mobile site and APP included. Your use of www.lifepharmacy.com (the "Web Site") or Life Pharmacy Apps (the "Apps") confirms your acceptance of the following terms and conditions

1. Products, Content and Specifications

Life Pharmacy makesall reasonable efforts to accurately display all attributes of our products. The product information provided is accurate to the best of our knowledge at the time of publishing. We may make changes in information without notice.

Information provided on this website is suitable only as general information. Always consult your Doctor or Pharmacist for advice on your specific treatment needs. Please visit in person at any one of our branches to consult our pharmacists for advice.

It is your responsibility to ascertain and obey all applicable local laws in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you agree that the products ordered will be used only in a lawful manner.

We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

2. Delivery, Payments & Shipping

When an order is placed, it will be shipped to the address provided at the time of purchase.All orders within the UAEare delivered within 2 - 5 businessdaysexcludingpublic holidays and weekends.All orders to KSA and Oman will be shipped in 4-7 business daysexcluding public holidays, weekends or in rare cases customs delays. Our delivery partner will contact you prior to the delivery to confirm availability.

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination.

We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing anorder to advise you.

In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination.
Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.

When ordering from LifePharmacy.com,you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer and as the importer of record; Life Pharmacy has no control over customs clearance charges, nor can we predict what they may be.
Life Pharmacywill not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information.

All the Online Orders are tokenized while authorization and we may initiate MOTO transactions in case we identify the payments are not fully captured for the amount actually invoiced. In some cases, our customer executives will contact the customer if MOTO transaction gone failure and recapture of amount is needed for the fully delivered order.

3. Refund, Cancellation & Exchange policy

3.1 For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) isreturned within 3 days from the date of delivery along with the e-payment confirmation.

3.2 Promotional items are strictly NOT refundable unless in the rarecase of a manufacturing defect subject to the discretion of www.Lifepharmacy.com

3.3 Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.

3.4 Pricing errors - Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs we willnot be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

3.5

a) Exchange request for non-defective, correctly delivered products-(Discretion of www.lifepharmacy.com) should be made within 3 days from the date of delivery and a pickup fee of 25 AED For Dubai, 35 AED for other Emirates will be charged.

b) International shipments outside theUAE will be charged 50 AED Minimum + Tax + Government Levyand additional charges will apply dependingon the weight of the item.

c) All products to be exchanged must be returned in their original packaging along with the originalaccessories (Product should be in its original condition) within 3 days from the date of delivery.

d) www.lifepharmacy.com reservesthe right to deny any exchange for cases subject to hygiene.

e) www.lifepharmacy.com reserves the right to amend this policy without prior notice.

4. Coupon Codes

4.1 For one-time use only.

4.2 Code cannot be transferred or exchanged for cash.

4.3 The Coupon Codes are subject to change and is at the discretion of Life Pharmacy Management.

4.4 No cash, product, credit or other alternative will be provided as a substitute to the promo code.

4.5 Free shipping will not be applicable if order value goes below thevalue mentioned for free shipping upon applying the coupon code.

5. Use of this Web Site

The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and may not be used except as permitted in these Terms and Conditions or with prior written permission of Life Pharmacy. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy.

6. Trademarks

6.1 We do not sell, rent or exchange any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Lifepharmacy.com Services, you consent to our collection and transfer of your information to our payment service partner websites.

6.2 As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that Lifepharmacy.com, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that are transferred or acquired by a third party. Under such circumstances, Lifepharmacy.com would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur and that any acquirer of Lifepharmacy.com may continue to process your personal information as set forth in this Privacy Policy.

7. Who Has Access to Your Information

Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.

8. Third-Party Links

From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Life Pharmacy or their respective affiliates. All such links are provided solely as a convenience to you. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.

9. Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material or comments that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

10. User Information

Other than personally identifiable information, which is subject to this Web Site 's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

11. Disclaimers

Your use of this site is at your risk. The information, materials and services provided on or through this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Life Pharmacy, nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. The information, materials and services provided on or through this web site may be out of date, and neither Life Pharmacy, nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions.
All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.
While Life Pharmacy strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our site. Lifepharmacy.comis accurate and reliablehowever, no representation is made as to the completeness or accuracy of the information it contains. Wewill not be held accountableduring a rare event of a technical glitch that may occur during maintenance or high peak hours which may cause discrepancies in your shopping bill or overall experience. This includes(butis not limited to)inconsistenciessuch ascached images on your device resulting in discrepancies ondiscounts, promotions, shipping charges etc.

Voucher promotions such asredemptions or loyalty couponsare not applicable/redeemableonLife Pharmacy website or Apps.

12. Liability

In no event will Life Pharmacy, or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this web site or APP, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to UAE laws for any such prohibitions.
In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.

13. Revisions to these Terms and Conditions

Life Pharmacy reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this web site. Please check the terms and conditions regularly.

14. Laws and Jurisdiction

These Terms and Conditions supersedes all prior written or oral representations, agreements or understandings relating to the subject matter of these Terms and Conditions (including any misrepresentation made by Life Pharmacy) between you and Life Pharmacy to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of UAE, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the United Arab Emirates. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

15. Termination

We reserve the right to suspend or terminate your account or your use of this website at any time. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

16. Credit/Debit Card Usage Terms

Please read the following terms of use and disclaimers carefully before using Credit/Debit Card:

• All Credit Cards (Visa / Master) and Debit cards from the UAE are accepted.
• Credit/Debit Cards used in placing orders through the online payment gateway facility on Life Pharmacy website or application must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction. Life Pharmacy is not liable in case of any fraud.
• The customer is liable to pay cash on delivery to the driver in case of any "Special Request" or "General Request" which may require extra charges.
• The customer order cancellation is limited to a maximum time of 5 minutes of placing the order.
• The customer refund procedure might take seven working days from the day Life Pharmacy receives the complaint to process on the online payment gateway and then the customer has to follow up with his/her bank in case of any delay in crediting the amount that was previously paid by him/her against respective order back into his/her account. Life Pharmacy will send an email to the customer that contains a printout of the refund advice printed from online payment gateway as reference in case the customer wants to cross check his/her bank transactions.
• Customers using the online payment facility are requested to be available on their respective contact numbers.
• If Life Pharmacy faces the inconvenience of a missing item, both parties (Life Pharmacy and customer) can agree on a substitute item. In any other case, the customer can cancel his/her order and place a new order via www.lifepharmacy.com or the Apps. The full amount of his canceled order will be refunded to customer's wallet provided by Life Pharmacy which can be further transferred back to customer's respective bank account from the App.
• The customer is entirely liable for placing an order using the Credit/Debit Cards facility after carefully reading all the terms & conditions.

17. Offers & Promotions

1. Offers are open to eligible customers based on specified criteria.
2. To avail the offer, customers must follow the specified instructions. Failure to do so may result in the offer being void.
3. Certain products, brands, or categories may be excluded from the promotion.
4. Offers are subject to availability and may be limited in quantity. The promotion may end early if the allocated stock is depleted.
5. Offers and promotions are non-transferable and may not be exchanged for cash or any other alternative.
6. Life pharmacy reserves the right to modify or terminate any promotion at any given time without prior information.

18. Gift Vouchers

- Eligibility for Issuance:

1. Gift Vouchers are issued exclusively for in-store purchases amounting to AED 100 and above at selected Life Pharmacy retail stores.
2. A 15% value back voucher is provided for transactions below AED 200.
3. A 25% value back voucher is provided for transactions above AED 200.
4. Gift Vouchers are issued for every multiple of AED 100 spent in-store
5. Issuance is restricted to selected brands, products, medicines and participating retail stores.
6. Gift Vouchers are issued only on insurance orders from selected Life Pharmacy stores.
7. The vouchers are issued based on the Retail Sales Price (RSP) and not on any discounted prices resulting from promotions or ongoing store offers.
8. The maximum value back in Gift Vouchers is capped at AED 1000 per transaction.
9. Prepaid prescription orders placed online do not qualify for Gift Vouchers. Customers should use the “Upload Prescription” option to upload their prescription, allowing our dedicated team to create the order.
10. When a prescription contains two or more eRx, two distinct orders will be generated. Gift Vouchers will be issued based on the value of each individual order, not on the combined total of the two orders.

- Validity and Redemption:

1. Gift Vouchers are valid from the day after issuance and remain valid for 30 days.
2. Vouchers can only be redeemed at Life Pharmacy retail stores and are applicable to selected brands and products.
3. Gift Vouchers cannot be redeemed on the Life App or website.
4. Each voucher can only be used once and any remaining balance after use will be forfeited.
5. Goods purchased using a voucher cannot be returned, exchanged or refunded.
6. Goods purchased using a voucher is not eligible for warranty.
7. Gift Vouchers cannot be exchanged for cash.
8. Gift Vouchers cannot be transferred to another person or entity under any circumstances.
9. Gift Vouchers cannot be redeemed partially; they must be used in full in a single transaction.
10. The validity period of 30 days cannot be extended and expired vouchers cannot be replaced.

- VAT and Taxation:

1. Gift Voucher issuance and redemption are VAT-exclusive.
2. The customer is liable to pay the VAT amount upon redemption of the voucher.

- Special Conditions:

1. Gift Vouchers will be cancelled if the order is returned or a credit note is issued.
2. Gift Vouchers cannot be issued for purchases made using a credit note.
3. Customers can view available Gift Vouchers on the Life Pharmacy app after signing up with their registered mobile number. The app is available for free on the iOS App Store and Android Play Store.
4. Gift Vouchers cannot be combined with any other vouchers (e.g., Sunshine or Nutripharm vouchers).
5. Life Pharmacy reserves the right to modify the Gift Voucher Terms & Conditions at any time without prior notice.
6. Benefits associated with each voucher may vary. Customers are advised to contact the store for any queries regarding the vouchers.

- General Terms:

1. The issuance of Gift Vouchers is at the discretion of Life Pharmacy and subject to change.
2. The terms and conditions outlined here apply to all Gift Vouchers issued by Life Pharmacy.
3. Life Pharmacy holds the right to refuse the issuance or redemption of Gift Vouchers in cases of suspected fraud or abuse.