Terms & Conditions
Please read these terms and conditions carefully before using this web site, web browser, mobile site and APP included. Your use of www.lifepharmacy.com (this "Web Site") confirms your acceptance of the following terms and conditions
1. Products, Content and Specifications
Life Pharmacy makes all reasonable efforts to accurately display all attributes of our products. The product information provided is accurate to the best of our knowledge at the time of publishing. We may make changes in information without notice.
Information provided on this website is suitable only as general information. Please read the instructions and ingredients on the products carefully before using them. www.lifepharmacy.com will not be responsible for any side effects. Always consult your Doctor or Pharmacist for advice on your specific treatment needs. Please visit in person at any one of our branches to consult our pharmacists for advice.
It is your responsibility to ascertain and obey all applicable local laws in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you agree that the products ordered will be used only in a lawful manner.
We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
2. Delivery, Payments & Shipping
When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 2 - 5 business days excluding public holidays and weekends.
Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. Please note that the order value mentioned for free shpping is excluding VAT.
We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.
Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you. Life Pharmacy reserves the right to process, hold or cancel any order depending on stock availability and/or payment failure.
In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination.
Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.
When ordering from LifePharmacy.com, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer and as the importer of record; Life Pharmacy has no control over customs clearance charges, nor can we predict what they may be.
Life Pharmacy will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information.
All the Online Orders are tokenized while authorization and we may initiate MOTO transactions in case we identify the payments are not fully captured for the amount actually invoiced. In some cases, our customer executives will contact the customer if MOTO transaction gone failure and recapture of amount is needed for the fully delivered order and Life Pharmacy reserves the right to capture the same amount from an alternate registered credit/debit card to complete the transaction.
3. Refund, Cancellation & Exchange policy
3.1 For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation.
3.2 Promotional & free gift items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of www.Lifepharmacy.com
3.3 Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.
3.4 Pricing errors - Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.
a)Exchange request for non-defective, correctly delivered products-(Discretion of www.lifepharmacy.com) should be made within 3 days from the date of delivery and a pickup fee of 25 AED For Dubai, 35 SAR for other Emirates will be charged.
b)International shipments outside the UAE will be charged 50 SAR Minimum + Tax + Government Levy and additional charges will apply depending on the weight of the item.
c)All products to be exchanged must be returned in their original packaging along with the original accessories (Product should be in its original condition) within 3 days from the date of delivery.
d)www.lifepharmacy.com reserves the right to deny any exchange for cases subject to hygiene.
e)www.lifepharmacy.com reserves the right to amend this policy without prior notice.
4. Free Gifts
4.1 All orders placed with a qualifying spend during the promotional period will be eligible to receive the appropriate free gift (whilst stocks last, 1 per order).
4.2 The gift will be added to your shopping cart automatically at checkout with SAR 0.00 value. If you add the gift manually to the shopping cart, it will be count as a normal product with regular price instead of a gift.
4.3 All free gifts are subject to availability, non-transferable and there are no cash alternatives or any other gift.
4.4 Refund: If your order fails to be qualified for a free gift after the refund, the gift should be returned with your order, or we will deduct the full price of the gift from your refund.
4.5 www.lifepharmacy.com reserves the right to deny delivery of free gifts without prior notice subject to stock availability.
5. Coupon Codes
5.1 For one-time use only.
5.2 Code cannot be transferred or exchanged for cash.
5.3 The Coupon Codes are subject to change and is at the discretion of Life Pharmacy Management.
5.4 No cash, product, credit or other alternative will be provided as a substitute to the promo code.
5.5 Free shipping will not be applicable if order value goes below the value mentioned for free shipping upon applying the coupon code.
6. Use of this Web Site
The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and may not be used except as permitted in these Terms and Conditions or with prior written permission of Life Pharmacy. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy.
7.1 We do not sell, rent or exchange any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Lifepharmacy.com Services, you consent to our collection and transfer of your information to our payment service partner websites.
8. Who Has Access to Your Information
Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.
9. Third-Party Links
From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Life Pharmacy or their respective affiliates. All such links are provided solely as a convenience to you. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.
10. Inappropriate Material
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material or comments that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.
In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
11. User Information
Your use of this site is at your risk. The information, materials and services provided on or through this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Life Pharmacy, nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. The information, materials and services provided on or through this web site may be out of date, and neither Life Pharmacy, nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions.
All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.
While Life Pharmacy strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our site. Lifepharmacy.com is accurate and reliable however, no representation is made as to the completeness or accuracy of the information it contains. We will not be held accountable during a rare event of a technical glitch that may occur during maintenance or high peak hours which may cause discrepancies in your shopping bill or overall experience. This includes(but is not limited to) inconsistencies such as cached images on your device resulting in discrepancies on discounts, promotions, shipping charges etc.
Voucher promotions such as redemptions or loyalty coupons are not applicable/redeemable on www.lifepharmacy.com.
In no event will Life Pharmacy, or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this web site or APP, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to UAE laws for any such prohibitions.
In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.
14. Revisions to these Terms and Conditions
Life Pharmacy reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this web site. Please check the terms and conditions regularly.
15. Laws and Jurisdiction
These Terms and Conditions supersedes all prior written or oral representations, agreements or understandings relating to the subject matter of these Terms and Conditions (including any misrepresentation made by Life Pharmacy) between you and Life Pharmacy to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of UAE, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the United Arab Emirates. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
We reserve the right to suspend or terminate your account or your use of this website at any time. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
17. Gif Vouchers
- Upload RX Prescription for AED 100 or above to receive 25% value back vouchers
- Customers will receive 25% Value Back Vouchers for each multiple of AED 100 spent on RX Prescription orders. For example, on a spend of AED 200, customer will receive vouchers of AED 50.
- Voucher is issued on the total amount of the order. This includes payment by both Copay and Insurance.
- Maximum Cash Back Vouchers issued will be capped at AED 1000
- The voucher can only be redeemed at Life Pharmacy retail stores; not applicable on Life Pharmacy app & website
- Customer can see the available vouchers on Life Pharmacy app. The available vouchers will be visible after customer signs up using registered mobile number. Life app can be downloaded for free on iOS Appstore or Android Playstore
- Customers can check the status of the voucher (EXPIRED or REDEEMED) in the LIFE app and the value of the voucher.
- Free voucher issues and redemptions are VAT-exclusive.
- Goods purchased on a free voucher cannot be returned or refunded.
- 25% value back voucher is applicable on selected categories and stores only; the voucher cannot be clubbed with selected ongoing promotions.
- This 25% Value Back voucher is valid for redemption from the next day of purchase until 30 days on selected brands and products at regular retail prices
18. Package Terms
18.1 Lifepharmacy.com is the online seller of many brands and product over 50,000. The Product image shown in the website may change slightly according to the design like color, design and time of packaging.
18.2 Website Product image will be the image at the time of photoshoot by Life Graphics Team or brand provided at the time of listing with eLIFE or from authorized sources.
18.3 Brand owner/Supplier/Manufacturer may change the packaging/name/labels at any time according to their Will or approvals from the Govt.
18.4 Customer need to keenly overlook at the brand owner website or product label and ingredients to identify the product is same or not at the time of purchase. For more help, customer can communicate with support team.
18.5 Life Pharmacy will not be responsible for any change of product image or labels.
19. Delivery/Shipping/Service Policy
Life Pharmacy will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE
20. Refund/Return Policy
Refunds will be done only through the Original Mode of Payment
21. Governing Law and Jurisdiction
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
Offers & Promotions
- Offers are open to eligible customers based on specified criteria.
- To avail the offer, customers must follow the specified instructions. Failure to do so may result in the offer being void.
- Certain products, brands, or categories may be excluded from the promotion.
- Offers are subject to availability and may be limited in quantity. The promotion may end early if the allocated stock is depleted.
- Offers and promotions are non-transferable and may not be exchanged for cash or any other alternative.
- Life pharmacy reserves the right to modify or terminate any promotion at any given time without prior information.