Terms & Conditions

Please read these terms and conditions carefully before using this web site, web browser, mobile site and APP included. Your use of www.lifepharmacy.com (this "Web Site") confirms your acceptance of the following terms and conditions

1. Products, Content and Specifications

Life Pharmacy makes all reasonable efforts to accurately display all attributes of our products. The product information provided is accurate to the best of our knowledge at the time of publishing. We may make changes in information without notice.

Information provided on this website is suitable only as general information. Please read the instructions and ingredients on the products carefully before using them. www.lifepharmacy.com will not be responsible for any side effects. Always consult your Doctor or Pharmacist for advice on your specific treatment needs. Please visit in person at any one of our branches to consult our pharmacists for advice.

It is your responsibility to ascertain and obey all applicable local laws in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you agree that the products ordered will be used only in a lawful manner.

We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

2. Delivery, Payments & Shipping

When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 2 - 5 business days excluding public holidays and weekends. All orders to KSA and Oman will be shipped in 4-7 business days excluding public holidays, weekends or in rare cases customs delays.  Our delivery partner will contact you prior to the delivery to confirm availability.

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. Please note that the order value mentioned for free shpping is excluding VAT.
We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you. Life Pharmacy reserves the right to process, hold or cancel any order depending on stock availability and/or payment failure.

In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination. 
Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.

When ordering from LifePharmacy.com, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer and as the importer of record; Life Pharmacy has no control over customs clearance charges, nor can we predict what they may be.

Life Pharmacy will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information.

All the Online Orders are tokenized while authorization and we may initiate MOTO transactions in case we identify the payments are not fully captured for the amount actually invoiced. In some cases, our customer executives will contact the customer if MOTO transaction gone failure and recapture of amount is needed for the fully delivered order and Life Pharmacy reserves the right to capture the same amount from an alternate registered credit/debit card to complete the transaction.

3. Refund, Cancellation & Exchange policy

3.1 For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation. 

3.2 Promotional & free gift items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of www.Lifepharmacy.com

3.3 Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.

3.4 Pricing errors - Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

3.5 a)Exchange request for non-defective, correctly delivered products-(Discretion of www.lifepharmacy.com) should be made within 3 days from the date of delivery and a pickup fee of 25 AED For Dubai, 35 AED for other Emirates will be charged.

b)International shipments outside the UAE will be charged 50 AED Minimum + Tax + Government Levy and additional charges will apply depending on the weight of the item.

c)All products to be exchanged must be returned in their original packaging along with the original accessories (Product should be in its original condition) within 3 days from the date of delivery.

d)www.lifepharmacy.com reserves the right to deny any exchange for cases subject to hygiene.

e)www.lifepharmacy.com reserves the right to amend this policy without prior notice.

4. Free Gifts

4.1 All orders placed with a qualifying spend during the promotional period will be eligible to receive the appropriate free gift (whilst stocks last, 1 per order).

4.2 The gift will be added to your shopping cart automatically at checkout with AED 0.00 value. If you add the gift manually to the shopping cart, it will be count as a normal product with regular price instead of a gift.

4.3 All free gifts are subject to availability, non-transferable and there are no cash alternatives or any other gift.

4.4 Refund: If your order fails to be qualified for a free gift after the refund, the gift should be returned with your order, or we will deduct the full price of the gift from your refund.

4.5 www.lifepharmacy.com reserves the right to deny delivery of free gifts without prior notice subject to stock availability.

5. Coupon Codes

5.1 For one-time use only.

5.2 Code cannot be transferred or exchanged for cash.

5.3 The Coupon Codes are subject to change and is at the discretion of Life Pharmacy Management.

5.4 No cash, product, credit or other alternative will be provided as a substitute to the promo code.

5.5 Free shipping will not be applicable if order value goes below the value mentioned for free shipping upon applying the coupon code.

6. Use of this Web Site

The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and may not be used except as permitted in these Terms and Conditions or with prior written permission of Life Pharmacy. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy.

7. Trademarks

7.1 We do not sell, rent or exchange any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Lifepharmacy.com Services, you consent to our collection and transfer of your information to our payment service partner websites.

7.2 As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that Lifepharmacy.com, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that are transferred or acquired by a third party. Under such circumstances, Lifepharmacy.com would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur and that any acquirer of Lifepharmacy.com may continue to process your personal information as set forth in this Privacy Policy.

8. Who Has Access to Your Information

Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.

9. Third-Party Links

From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Life Pharmacy or their respective affiliates. All such links are provided solely as a convenience to you. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.

10. Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material or comments that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

11. User Information

Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

12. Disclaimers

Your use of this site is at your risk. The information, materials and services provided on or through this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Life Pharmacy, nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. The information, materials and services provided on or through this web site may be out of date, and neither Life Pharmacy, nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions.

All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.

While Life Pharmacy strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our site. Lifepharmacy.com is accurate and reliable however, no representation is made as to the completeness or accuracy of the information it contains. We will not be held accountable during a rare event of a technical glitch that may occur during maintenance or high peak hours which may cause discrepancies in your shopping bill or overall experience. This includes(but is not limited to) inconsistencies such as cached images on your device resulting in discrepancies on discounts, promotions, shipping charges etc.

Voucher promotions such as redemptions or loyalty coupons are not applicable/redeemable on www.lifepharmacy.com. 

13. Liability

In no event will Life Pharmacy, or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this web site or APP, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to UAE laws for any such prohibitions.

In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.

14. Revisions to these Terms and Conditions

Life Pharmacy reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this web site. Please check the terms and conditions regularly.

15. Laws and Jurisdiction

These Terms and Conditions supersedes all prior written or oral representations, agreements or understandings relating to the subject matter of these Terms and Conditions (including any misrepresentation made by Life Pharmacy) between you and Life Pharmacy to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of UAE, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the United Arab Emirates. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

16. Termination

We reserve the right to suspend or terminate your account or your use of this website at any time. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.